Xtrema® United States Return Policy:

We offer a 40-day hassle free return policy at Xtrema.com

When you shop with us on Xtrema.com, we want you to be entirely satisfied. If for any reason you are not satisfied with your purchase, you may return your products for a replacement or refund of the purchase price within 40 days of purchase. The customer is responsible for return shipping costs which includes refused packages after in transit.

Products older than 40 days are not eligible for return. Xtrema, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products are returned in poor condition or missing accessories. In addition, Xtrema reserves the right to not issue a refund at all if the return is missing accessories, or if products are damaged due to misuse or negligence.

The return policy is valid on purchases made directly at Xtrema.com. You must have a valid order number for proof of purchase and an RMA # for your return to be accepted.

Please Note: The return policy is intended to assist customers who wish to return a purchase directly from Xtrema.com. If you currently own a Xtrema product and would like to submit a warranty claim due to what you believe is a defect, Click Here for Xtrema’s Warranty Policy.

Restocking Fee for Returned, Cooked-in Cookware:

* here is a restocking fee of up to 15% for products that have been cooked with and that are returned uncleaned or damaged. T All returns are donated and must be cleaned and in original shipping carton or packed by a UPS Store.

To request a Return Authorization, please submit a request at our Returns Center. For customers with registered accounts, please Sign In here.

Xtrema® International Replacement Policy:

NOTE: No international returns will be accepted. See details below.